Política de reembolso
Refund and Return Policy
At VaseCraft, we want you to be completely satisfied with your purchase. If you are not satisfied with your product, you have 30 days after receiving your order to request a return or refund.
Return Eligibility
To be eligible for a return, the product must:
- Be in the same condition in which you received it.
- Not have been used or assembled.
- Remain in its original packaging.
- Include proof of purchase.
To initiate a return, please contact us at:
contact.vase3dpuzzle@gmail.com
Please do not send any product back without contacting us first and receiving return instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact us as soon as possible if:
- The product arrived damaged.
- The product has a defect.
- You received a different product than the one you ordered.
- Parts or components are missing.
We may request photos or videos of the product to evaluate the issue and determine the appropriate solution.
Non-Returnable Items
We do not accept returns for products that have been used, assembled, modified, or damaged after delivery.
Products purchased through a promotion may be subject to specific conditions stated in the applicable offer.
If you are unsure whether your order is eligible for a return, please contact us before sending the product back.
Exchanges
We currently do not offer direct product exchanges.
If you would like a different product, you may request a return and, once approved, place a new order.
Refunds
Once we receive and inspect your returned product, we will notify you whether your refund has been approved.
If approved, your refund will be issued to the original payment method used to place the order.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at:
contact.vase3dpuzzle@gmail.com
Return Shipping Costs
Return shipping costs will depend on the reason for the return and the circumstances of the order. We will inform you of any applicable costs before proceeding with the return.
Contact Us
If you have any questions regarding returns or refunds, please contact us at: