Shipping policy
Shipping Policy
Last updated: August 13, 2026
At BaseCraft, we work with fulfillment and shipping partners to deliver your order as efficiently as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information when available.
Shipping Times
For most orders, the estimated total delivery time is approximately 6–18 business days from the date your order is placed.
Delivery times may vary depending on your location, shipping method, fulfillment partner, customs processing, carrier delays, and other circumstances outside our control.
Please note that these are estimated delivery times and are not guaranteed.
Tracking
Once your order has shipped, you may receive a tracking number that allows you to monitor the progress of your package.
Tracking information may take several business days to become active after the shipment has been dispatched.
Delays
Shipping delays may occasionally occur due to customs, weather conditions, carrier delays, high shipping volumes, incorrect or incomplete shipping information, or other circumstances outside our control.
If your order appears to be delayed beyond the estimated delivery period, please contact us at:
contact.vase3dpuzzle@gmail.com
We will do our best to assist you and provide the latest available information regarding your shipment.
Customs and Import Fees
Depending on the destination country, your order may be subject to customs duties, taxes, or other import charges.
Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated at checkout.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order is returned because of an incorrect or incomplete address, we may contact you to arrange a reshipment. Additional shipping charges may apply.
Lost or Damaged Packages
If your package appears to be lost, damaged, or has not arrived within the estimated delivery period, please contact us at:
contact.vase3dpuzzle@gmail.com
We will review the shipment information and work with the appropriate shipping or fulfillment partner to determine the next steps.
Contact
If you have any questions regarding your order or our shipping policy, please contact us at:
contact.vase3dpuzzle@gmail.com